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> What is the specification on Luminescent material in Zixen dials?
We mainly use superluminova for diver’s and aviation watches, Superluminova is a nonradioactive material that will emit light for a long time. This is a phosphorescent material that when exposed to light will activate and shine. It can be luminous for several hours, depending on the exposure time and light intensity. Superluminova lasts for many years.
> What makes Zixen watches different than other high quality International brand?
Zixen only manufactures engineered mechanical timepieces that have gone through our exclusive testing and validation process. They are engineered to Zixen testing standards that exceeds many ISO or DIN specification. Most importantly, they are offered at very reasonable prices. They are clean classic look and as unique as you are. They are made for professional divers, collectors, military and watch enthusiast. They are made and designed by professional engineers and technical Divers who are experts in that field. They are produced in very limited quantities, therefore highly collectible.
> What is a HRV and its function?
An Automatic Helium Release valve is intended for divers conducting saturation diving, they can stay in a pressure chamber or diving station for several long periods exceeding 48 hours. In such conditions, the air is always mixed with helium to help better breathing. The small helium molecules are capable of entering through the watch components, such as gaskets, seals, etc. Once the Helium is inside the watch housing, it does not leave. Therefore, the automatic helium valve will enable the excess pressure to release.
> What is a water resistant rating on Zixen watches?
A Zixen watch is rated at different specification depending on the model. All Zixen watches are water resistant. For example if listed at 50 bar or 500 meter, that means it has been tested for water resistance at 500 meters before leaving our factory. 50 bar is equivalent to a pressure of 50kg/cm2. The water resistance should be rechecked every year, before conducting a dive or water sport activity or swimming. Zixen Pilot watches are not recommended for diving or water sport activity. We recommend Zixen dive watches for this purpose.
> What type of crystal is used in Zixen watches?
We only use HPOA (high purity synthetic sapphire) crystal that has a significant hardness characteristic; it is made to resist scratching and shattering under extreme conditions.
> What is an antimagnetic resistant watch? And, are Zixen watches made with this feature?
Zixen watches are made with anti-magnetic system that meet and exceed DIN 8309 or ISO 764 standards. This condition can occur, however it depends on the type of application. Some environments have significant magnetic field parameters that can affect the accuracy of your Zixen watch. Such as certain power plants, high frequency magnetic equipment, etc. If this happens, it will affect the accuracy of your Zixen, therefore needing service at your authorized Zixen service center; this is a simple service that can be done quickly.
> What type of movements is used in Zixen watches?
We only use products from renowned Swiss movement manufacturers such as ETA and Sellita.
> What is a Zixen Chronograph watch?
A Zixen chronograph is a stop watch which allows the measurement of a desired interval of time. A chronograph has start/stop/reset functions. A Zixen chronograph can measure time intervals to within 1/5 of a second. As well as the stop-watch functions, a chronograph also indicates the normal time.
> What is the accuracy of a Zixen mechanical watch?
A Zixen watch is extremely accurate, the average daily rate of watches that do not have a chronometer certificate is +30/–5 seconds per day, all Zixen watches leave our factory within +10/-6 second per day fluctuation, which is very close to a chronometer rating. Mechanical watches have no battery, which means, the wrist motion energizes the movement inside your watch. The accuracy of the watch depends on the movement as well as on the type of use by the individual who uses the watch.
> How many jewels are in Zixen watch movement?
The term Jewels, is the synthetic material such as artificial sapphires or rubies that have been made to work as function of a ball bearing between mechanical gears and other components inside the automatic movement by reducing friction. All Zixen automatic watches mostly use Swiss ETA 25 jewels movements.
> Can I use a watch winder to keep my Zixen charged?
You can use a good quality winder to simulate a daily use, we recommend using a watch winder that can be programmed with the settings as follow:
Speed: 1000 Rotation per day
Winding: 14 hours
Direction: Bidirectional (alternate clockwise / anticlockwise)
Rest mode: 10 hours
> Do I need to constantly wear the watch to keep it running?
The motions of daily activity are enough to wind up an automatic watch. This however depends on lifestyle of the individual, if the watch is not in motion but worn on someone’s wrist during sleep, the automatic movement will not be energized.
> Is it safe to wash the watch with soap?
You can clean the case and steel bracelet with a soft toothbrush and normal soapy water solution. Make sure the crown is completely tight. Use a mild soap. After swimming in the salt water always rinse your watch with fresh lukewarm water. Diver watches have a rotating bezel; gently turn it few times while rinsing it. This will get rid of any salt build up from obstructing the bezel housing and prohibit turning action, and also prevents corrosion. Use a soft polishing cloth to clean your Zixen. Do not use any chemical abrasive type detergent or cleaners, as this can damage the gaskets and seals, compromising the water resistant capability, it can also damage the finish of your watch.
> How do I wind the watch if it’s been stored?
Unscrew the crown and wind the watch gently for eight to ten time clock-wise rotation, this will energize the movement. Set the time and date, screw in the crown tight and wear the watch, your normal activity will keep the movement charged by the action of your wrist.
> Can I purchase accessories and spare parts for my Zixen?
In order to maintain the highest quality of your Zixen watch, please send in your watch for the necessary services and repairs. We do not recommend your Zixen watch to be repaired by a non authorized Zixen service center as most service centers are not familiar with our products. You can purchase accessories such as replacement straps, bracelets and replacement screws directly from us.
> Where can I take my Zixen for service?
We recommend that all repairs are carried out by Zixen service center only while under warranty.
> What do I expect from the Zixen International Guarantee?
This means, that your Zixen timepiece is guaranteed against manufacturing defects for one year from date of purchase. The warranty does not cover accidental damage to glass, bracelet, strap, case as well as negligent use and willful tempering of the watch.
> What is ZIXEN return policy?
We strive to make sure our clients are thrilled with their new ZIXEN purchase. However you have an option to return your watch for any reason within three days of receiving the product. However you have an option to return your watch for any reason within three days of receiving the product (No return or exchange on clearance items). A return authorization must be requested within three days of receipt for a full refund. Shipping charges and wire transfer is not refundable. For international customers we can not offer re-fund on custom charges, watches will not be accepted for a full refund if they have been worn, if the packaging material has been removed, or if the strap/bracelet has been sized. A return or exchange may be accepted at ZIXEN discretion after inspection. There is a 20% return fee if the product has been used, original packaging has been tempered, or bracelet has been resized, we do not offer refunds on final clearance products. Please contact us immediately if you are returning your watch to obtain a return authorization.
Please return the watch with the same mail service as we provided to you. Any shipping damages or lost shipment during returns is the responsibility of buyer.
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